When you entrust us with your information, we become the Data Controller under the General Data Protection Law (Lei Geral de Proteção de Dados, LGPD), which is a great responsibility to us! We seek to protect your information and be transparent with you.
This policy applies to all persons who interact with our services online, by telephone, as well as when they visit us in person.
Please note that if you do not provide us with the necessary Personal Data (we will indicate when this is the case), we may not be able to provide you with our services.
Important! This Policy may be amended from time to time, as indicated at the end of the document.
Personal Data is all the information that directly or indirectly identifies or could identify an individual. For example, your name, Individual Taxpayer’s ID (CPF), email, telephone number and so on.
Sensitive Personal Data are personal data related to racial or ethnic origin, religious belief, political opinion, membership in a trade union or religious, philosophical or political organization, data concerning health or sex life, genetic or biometric data, when linked to an individual.
And Personal Data Processing means any operation, such as simple access to personal data, or their collection, production, receiving, classification, use, replication, transmission, distribution, processing, filing, storage, deletion, evaluation or control of information, modification, communication, transfer, dissemination or extraction, always linked to the personal data of an individual.
We use many technologies to collect information, through the following channels:
In general, we collect registration data and data required to perform our services, which vary according to customer demand.
We will use your data to improve the quality of services, specially to provide customer support; send communications (marketing communications to advertise our services, news, events, and also to advertise our partners’ products and services, etc.); use it in legal and administrative procedures; offer, process or facilitate payments for our services.
We also collect information for managing internal personnel, selecting employees and complying with legal provisions.
With respect to computer and browsing data, we may collect the IP address used for connection, type of Internet connection, geographic location, date and time of access, device type, browser ID, time spent on the website, statistical information about your interactions, clicks on the platform, pages viewed, including through technologies such as cookies, pixels, tags and similar technologies, third party trackers. We may also collect hardware models, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, approximate device location via IP address.
When registering on our platforms or answering any of our firm’s questionnaires, you must accurately provide your age, as well as all other requested data. The failure to provide truthful information will cause legal measures to be applicable to the specific case.
We will use your Personal Data for as long as necessary to achieve the purposes for which it was collected or to comply with applicable legal obligations.
We do not share personal information with companies, organizations or individuals outside our firm except as described below:
With your consent: We will share personal information outside our firm when we have your consent or:
For legal reasons: We will share personal information outside our firm and if we have a good faith belief that accessing, using, retaining or disclosing the information is reasonably necessary to:
Comply with any applicable law, regulation, process of law or governmental request;
Protect from damage to the rights, property or safety of our website and firm, and our clients, as required or permitted by law, including with consultants, accountants and other service providers;
Government institutions/ law enforcement and judicial authorities, for compliance with lawsuits/administrative claims and fiscal control;
Financial institutions, credit card and payment companies;
Transportation companies and couriers;
Marketing or commercial partners;
Lawyers partners and correspondents.
We use appropriate measures to keep your Personal Data confidential and secure. Your Personal Data will be processed by our authorized employees and per their respective functions.
We store your Personal Data in operational environments featuring reasonable security measures to prevent unauthorized access.
We also control physical access to the environments, as well as limit access to the data to only those professionals performing the functions necessary to fulfill the specific purposes.
We monitor our information systems to detect and prevent harmful actions, and we continually seek to improve the security of how we store and transfer your personal data, when necessary.
We will store your Personal Data for as long as is necessary to fulfill the purposes for which it was collected; to comply with applicable legal regulations; to serve the legitimate interest of our firm; and to serve your own interests as a data subject.
Upon request, we will securely delete all deletable personal data, keeping personal data only for legal or regulatory compliance or on other legal grounds, such as tax/accounting requirements, audits, fraud prevention, and defenses in potential lawsuits and administrative claims involving our firm.
If we change the way we handle your Personal Data, we will update this Policy. Therefore, this document may be updated at any time. Please check it out frequently for new versions.
Last change: May 21, 2021.